1.1 . During the project briefing, it is the client’s responsibility to provide us with clear guidelines along with the flow or specific details you may require. When such details are not provided, we will proceed with our understanding of your requirements and quote accordingly.
1.2 . At a later stage, should a discrepancy arises, it may lead to additional costs to accommodate the change. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
1.3 . Once proposal has been finalised, any additions, changes or enhancements in the functionality or design of the project will affect the proposal and may incur additional cost and a revised delivery date.
1.4 . All additional work, over and above the estimates is charged separately. Under no circumstances will Site Solutions be liable for any delays caused by change in the project brief.
1.5 . Any complexity related to specific deliverable, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture of their expectations.
1.6 . Any discrepancy arising due to unclear requirements or expectations will not be borne by Site Solutions .
1.7 . Website content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable time frame.
2.1 . Homepage Design : Once the site design is approved by the client, usually via email consent, the design is considered ready for implementation. Should the client wish to make changes to a design they have approved, those changes are billable at our standard hourly rates.
2.2 . Content Architecture : Once the site outline/content architecture is approved by the client, usually via email consent, the site navigation is considered ready for implementation. Combined with the approved graphic design, this becomes the site structure. Once we build this structure per client approval, any subsequent changes are billable at our standard hourly rate.
2.3 . Content : Provision of content is the customer's responsibility, unless specifically negotiated ahead of time as part of the project proposal. Copy for all website pages and links needs to be delivered digitally and should be carefully proof-read by the client. Two rounds of revisions will be provided free of charge. Subsequent revisions will be billable at our regular hourly rate.
2.4 . Content Writing : Site Solutions provides basic content modification services at no additional cost.This includes only grammar editing and spelling correction. Should the client wish Site Solutions to develop content for the project, the same is billable at our Content writing rate. Development of content is accomplished via Site Solutions team interviewing the client about the topic areas to be addressed on their web pages. Site Solutions then composes appropriate copy, submits to the client for review, edit, and approval. Approved copy is then posted to the web pages.
2.5 . Graphical content : Images outside of the website design must be provided in digital form or in a form that can be easily scanned, unless otherwise provided for in customer contract. Subsequent revisions will be billable at our Graphic designing hourly rate.
2.6 . Stock Photography Payment Obligations : Stock photography includes most photos and/or images not provided by the client. Stock photography purchased on behalf of client for use in website development is billable. This amount is separate from the amount quoted for website design and development. We will solicit client approval and communicate the price before purchasing as most pictures are expensive.
2.7 . Database Implementation : Entry of data for database applications is considered the client's responsibility. Entry of data by Site Solutions is billable, unless otherwise provided for in the customer’s contract.
2.8 . Testing : Site Solutions will test and correct Deliverables using commercially reasonable efforts before providing Deliverables to Client.
2.9 . Technical Support : We offer phone support to our clients. We do not normally bill for technical support depending on the source of the problem, its severity, and our time invested. If Site Solutions is not the source of the problem, technical support may be billable.
3.1 . Customer service is an integral part of our business strategy, all of our projects include a one-time complimentary training session in order for our clients to better make use of their new web technology.
3.2 . Additional training hours can be purchased at our standard hourly rate or applied against your existing maintenance contract.
4.1 . Site Solutions cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
4.2 . Any scripts, cgi applications or software (unless specifically agreed) written by Site Solutions remain the copyright of Site Solutions and may only be commercially reproduced or resold with the permission of Site Solutions.
4.3 . Where applications or sites are developed on servers not recommended by Site Solutions, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.
4.4 . The client is expected to test fully any application or programming relating to a site developed by Site Solutions before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Site Solutions will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
5.1 . Should client contract with Site Solutions to write custom code for a website application, this code is not transferable to a new developer or host. Custom written source code is considered the property of Site Solutions Web Development and cannot be shared with other developers. Clients are granted a license to use custom software code while on Site Solutions servers only. Site Solutions Web Development retains ownership of the code.
5.2 . Site Solutions will install software for the client’s use that has been built by a third party. Examples include Wordpress blog software, FCK editor software, shopping carts, photo galleries, etc. In these instances, clients will be subject to the terms and conditions of the third party who owns the software, and may use the software as a licensee only. No ownership rights of any kind are transferred to the client.
5.3 . Access to or transfer of proprietary source code could result in a security risk to Site Solutions and its clients who are running similar pieces of code. In order to provide custom software development services, clients give us access to private and/or sensitive information, trade secrets, proprietary pricing and business methods. If clients believed that we may be sharing this information with outside developers, they could lose faith that we are protecting their proprietary information. Therefore, neither access nor transfer of any code built for any purpose that is unique and not commonly and publicly available can be granted. Should client want us to build software to run on another server, it must be disclosed upfront and specifically contracted for.
5.4 . Website components that ARE transferable to another host include html code, graphics, logos, pictures, navigation, text, and the data residing within a database (but not the code). Hourly fees will apply for any special work that needs to be done to transfer those parts of website that do not violate the other paragraphs in this section.
6.1 . Approval Periods: Client shall, within 7 business days after receiving each Deliverable, notify Site Solutions in writing of any failure to comply with the specification of the Project Proposal or of any other objections, corrections or changes required.
6.2 . Site Solutions shall, within 7 business days of receiving Client's notification, correct and submit a revised Deliverable to Client.
6.3 . Client shall, within 7 business days of receiving a revised Deliverable, either approve the corrected version or make further changes. If after 3 corrections by Site Solutions, Client finds the Deliverables are not acceptable, Client may terminate this agreement subject to the termination clauses of this Agreement.
6.4 . If Client fails to provide approval or comments during any approval period, those Deliverables will be considered approved and accepted. All objections, corrections and changes shall be subject to the terms and conditions of this Agreement.