Site Solutions would strive to conduct its business in a manner that reflects its vision and brand essence. As the sourcing base expands, Site Solutions will only do business with partners who are committed to a long term relationship focusing on mutual growth and trust. All Partners are responsible for making sure that Site Solutions vision and brand essence is adhered to when subcontracting any portion of their obligations. Partners are individually responsible for ensuring that their employees understand Site Solutions vision and brand essence.
1 . Regulatory Compliance :- All Partners of Site Solutions must operate within the boundaries of all applicable laws. They must also adhere to the governing standards of the respective countries in which they conduct business. If at anytime a Partner ceases to meet any statutory and/or other requirement of the country in which they are doing business, Site Solutions reserves the right to immediately cancel all its outstanding orders with that Partner as well as terminate its agreement with the Partner.
2 . Corporate Citizenship :- Site Solutions believes in Corporate Citizenship. Site Solutions is committed to protecting the environment wherever it does business. As a responsible corporate citizen, we will favor those Partners who share our commitment to the community and the environment, as well as those who conform to all local requirements regarding environmental codes and guidelines.
3 . Code of Ethics :- Site Solutions expects the highest standards of integrity and conduct from its partners. No gifts (other than advertising matter of modest values such as calendars and diaries), or favors should be offered to an employee of Site Solutions or to friends or family of employees. Partners are expected to familiarize themselves with the Site Solutions Code of Conduct which is available in the Partner Manual or on request, in order to avoid any ambiguity in this regard.
4 . Contracting :- Supply Chain is solely responsible for selecting partners, obtaining quotations and awarding purchase orders/contracts for products or services. Direct discussions between the requesting organization and partner shall be coordinated by the Supply Chain Department. Site Solutions will issue a purchase order / contract for all products and/or services to all partners. Work should not begin until a formal purchase order/contract is received. Partner performing a service or supplying products without the proper authorization would do so at its own cost and risk.
5 . Confidentiality :- Site Solutions will treat information received from Partners in a responsible fashion, and expects Partners to treat information received from Site Solutions in the same manner. Partners should not disclose Site Solutions as a customer, documentation received from Site Solutions or release information about relationships with Site Solutions without written consent (should such disclosures be legally required, Site Solutions will not unreasonably withhold that permission, which must be obtained in advance and in writing).
6 . Partner Satisfaction :- Site Solutions would conduct an annual partner satisfaction survey and use it as an important tool to continuously improve and further develop its internal and external processes with partners. In order to obtain an unbiased feedback, the survey would be conducted by an independent external agency.
7 . Partner Awards :- Site Solutions recognizes consistent performance of its partners annually by presenting performance awards. The awards would be primarily based on the partner performance scorecard. Awards would be announced and presented during the partners meets. Consistent & good performers would also be entitled to better share of business and other benefits, as would be announced from time to time by Site Solutions.
8 . Partner Disengagement :- Site Solutions reserves the right to cancel all orders and/or contracts with a partner in cases where there is an unethical practice used, code of conduct violation, partner bankruptcy or insolvency, ownership transfer and/or any other reason deemed fit for disengagement. Site Solutions would follow a structured approach for disengagement to ensure the smooth transitioning where separation becomes inevitable.
9 . Partner Grievance :- Site Solutions’s Partner grievance process ensures a Partner's ability to access Site Solutions corporate assurance group and leadership to address concerns, grievances, or complaints relating to the contracting award process for products or services, or in general.
- 9.1 . A Partner who believes that a contract award decision was not determined appropriately must file a written grievance using the Partner Grievance form stating facts and concerns. The completed form must be sent via e-mail to [email protected]
- 9.2 . A Partner who has a general concern, grievance, or complaint must file a written grievance using the Partner Grievance form stating facts and concerns. The completed form must be sent to the Partner ombudsman at Site Solutions via e-mail [email protected]